MYOB

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MYOB systems

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1. What is a Package Manager?

Two users can access your Toolkit and Urchin statistics, the Account Manager and the Package Manager. Package Manager information can be held by any... [More]

2. Why did I get an invoice for my domain from a company other than myob?

You may have received an invoice, an offer to renew or other correspondence about your domain from someone other than myob. Be careful with these,... [More]

3. What is my toolkit and how do I access it?

myob has developed a comprehensive set of tools that allow you to manage your account, your website and your email. Your toolkit is fully encrypted... [More]

4. How do I renew my hosting package?

As your hosting package approaches expiry, myob will send hosting renewal notices to the Account Manager email address that we have on file. These... [More]

5. How do I recover a forgotten password?

To recover your Account Manager password, please contact Technical Support (support@myob.com.au or 1800 995 645). To recover your Package Manager p...
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6. How long will it take for my new password to work?

An automatic process updates passwords throughout our systems twice an hour. Consequently, when you request a password change in your Toolkit, it wil...
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7. How do I change my password?

To change a password, access your toolkit (https://toolkit.myob.com.au) as either Account Manager or Package Manager. Both an Account Manager and a... [More]

8. How do I lodge a complaint or service issue?

If you wish to make a complaint regarding a domain name or any aspect of your myob service, please email service@myob.com.au. Your complaint wil...
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9. How do I check my data storage usage?

You can check your data storage usage by accessing the 'Usage information' section of your Toolkit (http://toolkit.myob.com.au). You can view the a..
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10. How do I check my bandwidth usage?

You can check your bandwidth usage by accessing the 'Usage information' section of your Toolkit (http://toolkit.myob.com.au). You can view the amou...
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